Privacy Policy
Data collection and retention practices referenced in Section 6 of these terms are governed in full by our Privacy Policy, which sits alongside this document.
LEGAL REFERENCE
Terms & Conditions at pkr116
These terms set out the rules that govern your account with pkr116, covering how we manage access, how your funds are handled through JazzCash, Easypaisa, SadaPay and Raast...
Applies to all account holdersCovers deposits & withdrawalsJazzCash · Easypaisa · SadaPay · RaastPakistan supported regionsUpdated and enforced by pkr116
What These Terms Cover and How They Apply
These terms apply to every account opened with pkr116 in supported regions of Pakistan where local law permits. They govern account registration, fund management, wagering conduct, and the conditions under which we may suspend or close an account. Payments processed via JazzCash, Easypaisa, SadaPay and Raast are subject to the same terms as all other deposit and withdrawal methods. We reserve the
right to update these terms; continued use of your account after a posted update constitutes acceptance. Disputes are handled through our internal resolution process first, with escalation paths available as set out in Section 9 of the full agreement. If any clause is found unenforceable under applicable law, the remaining clauses stay in force.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
TERMS SUPPORT CHANNELS
Reach Us About These Terms
If any clause in these terms is unclear, or you need to raise a dispute or account query related to them, our support team is available around the clock through the channels below. Quote your account ID in every message so our agents can pull your agreement version and transaction history immediately.
Team online
Live Chat
Available 24 hours a day, seven days a week via your account dashboard. Agents can access your terms version, account status, and transaction records in real time to resolve queries without delay.
Email Support
Send your query to our terms and accounts address. We aim to respond within four hours for account-related questions and within 24 hours for general terms clarification requests.
Help Centre
Our self-service section covers the most common terms questions — account limits, withdrawal conditions, and dispute steps — so you can get answers at any hour without waiting for an agent.
WHY YOU CAN RELY ON THIS
How We Keep These Terms Honest
We write our terms to be readable and enforceable, not to obscure obligations. The six commitments below reflect how we operate the agreement in practice, not just on paper.
Plain-Language Drafting
Every clause is written in clear English accessible to Pakistani account holders. We avoid legal filler that obscures meaning and update language when feedback shows a section is misread.
Version Tracking
Each account record stores the exact terms version accepted at registration. When we update the terms, we log the date and notify you before the new version takes effect on your account.
Dispute Process Published
Our full dispute resolution steps are set out in the terms themselves, not hidden in a separate document. You know the process before a dispute arises, which keeps resolution faster for both sides.
Payment Policy Clarity
Rules for JazzCash, Easypaisa, SadaPay and Raast are spelled out in dedicated sub-sections rather than folded into generic payment language, so your specific rail's conditions are easy to locate.
Account Action Notices
If we take action on your account — restriction, suspension, or closure — we notify you by the contact method on file before or at the point of action, and explain which clause applies.
Regular Policy Review
Our legal and operations teams review the full terms on a regular cycle. Changes are driven by regulatory updates or operational changes, not by a desire to shift terms in our favour without cause.
TERMS CONSISTENCY CHECK
How Our Terms Align Across Policy Pages
Our policy documents are written as a connected set. The seven points below show where these Terms & Conditions connect to our other policy pages, so you can see the full picture...
Cookie Policy
Session and analytics cookies mentioned in account-access clauses are described in detail in our Cookie Policy, including opt-out steps.
Withdrawal Rules
Withdrawal timelines cited here align exactly with the figures published on our Payments page; no withdrawal condition in one document conflicts with the other.
Account Security Rules
The account-security obligations placed on you in Section 3 are consistent with the security practices we describe on our Account Safety page.
Promo Conditions
Where these terms reference promotional activity, the specific conditions — eligibility, duration, and opt-out — are detailed on the Promotions page rather than repeated here.
Dispute Escalation
The escalation path in Section 9 of these terms matches the contact details and process steps published on our Contact & Complaints page, updated in sync.
Jurisdiction Wording
Every policy page uses the same jurisdiction framing — supported regions of Pakistan where local law permits — so access conditions are never stated differently across documents.
POLICY LAYOUT ELEMENTS
Key Elements That Shape These Terms
Six structural features define how these terms are organised and enforced. Each one is designed to make the agreement easier to navigate and the obligations clearer for both...
Numbered Clause Structure
Every obligation is in a numbered clause so you can...
Defined Terms Glossary
Key words — Account, Funds, Supported Region, Verification — are...
Schedule Annexes
Payment-rail specific conditions for JazzCash, Easypaisa, SadaPay and Raast sit...
Effective Date Header
The current version date appears at the top of the...
Obligation Split Table
A table near the end of the terms separates what...
Change Notification Clause
Section 11 sets out exactly how and when we notify...
Common Questions About These Terms
Yes. All deposit and withdrawal activity, including transactions via JazzCash, Easypaisa, SadaPay and Raast, is governed by these terms. Payment-rail specific conditions are in the named Schedules at the end of the document.
We notify you via the contact method registered on your account before any update takes effect. The new version date also appears at the top of this page and inside your account settings under Agreement History.
Section 11 covers this. If you do not accept a material update within the stated notice period, we will restrict new activity on the account and contact you to discuss next steps before any further action is taken.
We can suspend or close accounts that breach these terms, as set out in Section 7. We will notify you by your registered contact method, state the clause that applies, and explain the steps available to you.
Start with our internal dispute process in Section 9 — raise the issue via live chat or email with your account ID. Most disputes are resolved at that stage. If not, Section 9 sets out the escalation path available to you.
These terms apply to account holders in supported regions of Pakistan where local law permits. Eligibility conditions, including access restrictions, are set out in Section 2 of the full agreement.
Data retention following account closure is governed by Section 6 of these terms and our Privacy Policy. Retention periods are set in line with applicable law for supported regions and are stated explicitly in both documents.